Premilla D'Cruz

Biography

Premilla D'Cruz is Professor of Organizational Behaviour at the Indian Institute of Management Ahmedabad. Her expertise centres around workplace bullying, emotional abuse and harassment; emotions at work, technology and work; identity and self at work; informal and precarious work and employment; organizational control; positive organizational scholarship; and whistleblowing at work. She is internationally recognized for her pioneering research in the field of workplace bullying.

Professor D'Cruz has published in Journal of Business Ethics, Organization, Information and Organization, International Journal of Human Resource Management and Personnel Review, among other reputed peer-reviewed journals. Her well-cited research, which is largely postpositivist in orientation, contextually anchored and encompasses macro-micro linkages, yields theoretical contributions and application recommendations of global relevance. In acknowledgment of her influential work, she has received numerous research awards and grants throughout her academic career. Additionally, her work has been quoted or featured in the popular media including outlets such as The Economic Times, The Times of India, Live Mint, and Outlook, among others.

Professor D'Cruz holds numerous prestigious editorial roles. She is Section Editor of Labour Relations and Business Ethics at the Journal of Business Ethics and a member of the Editorial Board of Human Resource Management, both FT50 journals. She is an organizing committee member of the UN Social Compact PRME World Tour Research Paper Development Program.

Professor D'Cruz serves as Governance Committee member of the International Association on Workplace Bullying and Harassment, the foremost global forum for workplace bullying scholarship. She is former President (2016-2018) of the IAWBH

Area

Primary Area : Organisational Behaviour

Contact

Email : pdcruz@iima.ac.in

Phone : +91-79-7152 4933

Secretary : Ankur Sumesra

Phone : +91-79-7152 7936

Website : Personal Website

Education

Ph.D, Tata Institute of Social Sciences

Teaching

Micro-OB
Workplace Creativity
Psychology
Qualitative Research Methods

Research Area

Workplace bullying

Emotions at the workplace

Technology and work

Identity and self at work

Organizational control

Positive scholarship

Whistleblowing at work

Informal and precarious work and employment

Academic Experience

Senior Visiting Research Scholar,, Department of HRM, Strathclyde Business School, University of Strathclyde, May 2008

Visiting Lecturer, Cornell University, Spring 2010

Visiting Researcher, Department of HRMM, Portmouth Business School, University of Portsmouth, May 2010

Visiting Researcher, AIAS, University of Amsterdam, August 2011

Visiting Researcher, Bergen Bullying Group, University of Bergen , May-June 2012

Visiting Researcher, Department of Organizational and Personnel Studies, Rotterdam School of Management , April-May 2013; September-October 2014

Visiting Researcher, Faculty of Business and Law, Edith Cowan University, June 2013

Visiting Researcher, AISSR, University of Amsterdam , September-November 2016

Visiting Professor, University of Western Australia Business School, September 2019

Professional Experience

Section Editor, Labour Relations and Business Ethics, Journal of Business Ethics

Member,, Organizing Committee, UN-PRME World Tour Research Paper Development Programme [UN Social Compact/Principles of Responsible Management], 2021-2023

International Association on Workplace Bullying and Harassment (Governance Committee 2020 to date; President 2016-2018; Secretary 2010-2016; Board member [SIG co-ordinator] 2008-2010)

European Group for Organization Studies

Academy of Management

European Association for Work and Organizational Psychology

International Sociological Association

International Labour and Employment Relations Association

Indian Psychiatric Society

Funded Research Projects

Working conditions factsheets. ILO Geneva. With Ernesto Noronha

‘Human-centered workplaces and India’: Global megatrends in business. ILO Geneva. With Nikolai Rogovsky, Fang Lee Cooke and Ernesto Noronha

Telework and ICT-Mobile work in India. ILO Geneva. With Ernesto Noronha

Non-standard work in the Indian public sector (With Dr. Ernesto Noronha, IIM Ahmedabad). Sponsor: ILO, Geneva

The impact of the 2008-2009 financial crisis on the Indian ITES-BPO industry (With Dr. Ernesto Noronha, IIM Ahmedabad, and Prof. Philip Taylor and Dr. Dora Scholarios, Strathclyde Business School). Sponsor: IIM Ahmedabad and Strathclyde Business School

Global outsourcing and remote work: India country study (With Dr. Ernesto Noronha, IIM Ahmedabad). Sponsor: ILO, Geneva

Employee voice and collective formation in the Indian call centre and BPO industry (With Dr. Ernesto Noronha, IIM Ahmedabad, and Prof. Philip Taylor and Dr. Dora Scholarios, Strathclyde Business School). Sponsor: IIM Ahmedabad and Strathclyde Business School

Work experiences of ITES/BPO employees (With Dr. Ernesto Noronha). Sponsor: Indo-Dutch Programme on Alternate Development

Place Matters:(Dis) embeddedness and Child Labourers’ Experiences of Depersonalized Bullying in Indian Bt Cottonseed Global Production Networks. Journal of Business Ethics, 1-23. 2021. With E. Noronha, M.U.L. Banday, and S. Chakraborty. Doi: 10.1007/s10551-020-04676-1

D’Cruz, P., Noronha, E., & Katiyar, S. (2021). Meaningfulness and Impact of Academic Research: Bringing the Global South to the Forefront. Business & Society, doi: 00076503211059761.

The changing role of the nation-state and work-related regulation: Workplace bullying legislation in the Netherlands. 2019. Economic and Labour Relations Review. With Roelie Mulder, Ernesto Noronha, NIels Beerepoot and Slawek Magala

Bystander behaviour in workplace bullying: Apathy versus inaction. 2020. Asia Pacific Journal of Human Resources. With Megan Paull, Maryam Omari and Burcu Guneri-Cangarli

Prevention of and Interventions in Workplace Bullying: A Global Study of Human Resource Professionals' Reflections on Preferred Measures. 2020. International Journal of Human Resource Management. With Denise Salin, Renee Cowan, et al.

Doing dignity work: Indian security guards' interface with precarity. 2020. Journal of Business Ethics https://doi.org/10.1007/s10551-018-3996-x. With Ernesto Noronha and Saikat Chakraborty.3

Navigating embeddedness: Experiences of Indian IT suppliers and employees in the Netherlands. 2020. Journal of Business Ethics. With Ernesto Noronha and Muneeb Ul Lateef Banday. https://doi.org/10.1007/s10551-018-4071-3

Workplace Bullying Across the Globe: A Cross-Cultural Comparison of Human Resource Professionals' Definitions and Perceptions of Negative Acts. 2019. Personnel Review. With Denise Salin, Renee Cowan, et al.

D'Cruz, P., Noronha, E., & Lutgen-Sandvik, P. (2018). Power, subjectivity and context in workplace bullying, emotional abuse and harassment: insights from postpositivism. Qualitative Research in Organizations and Management: An International Journal, 13(1), 2-9.

D'Cruz, P., & Noronha, E. (2018). Target experiences of workplace bullying on online labour markets: Uncovering the nuances of resilience. Employee Relations, 40(1), 139-154.

D'Cruz, P., & Noronha, E. (2018). Abuse on online labour markets: targets' coping, power and control. Qualitative Research in Organizations and Management: An International Journal, 13(1), 53-78.

Critical Perspectives in Work and Organizational Psychology. Applied Psychology: An International Review. Forthcoming. With Ruth Abrams, Matthijs Bal, Severin Hornung, Gazi Islam, Matthew McDonald, Zoe Sanderson and Maria José Tonelli.

Contesting Social Responsibilities of Business: Experiences in Context. Human Relations. Forthcoming. With Nolywe Delannon, Arno Kourula, Lauren McCarthy, Jeremy Moon and Laura Spence.

Globalisation of commodification: The impact of legal process outsourcing (LPO) on Indian lawyers. 2016. Journal of Contemporary Asia. With Ernesto Noronha and Sarosh Kuruvilla. http://www.tandfonline.com/doi/full/10.1080/00472336.2016.1157885

Sociocultural dynamics in whistleblowing: Insights from India. Forthcoming, 2016. Asia-Pacific Journal of Business Administration. With Brita Bjorkelo.

Target experiences of workplace bullying: Insights from Australia, India and Turkey. 2016. With Megan Paull, Maryam Omari and Burcu Guneri-Cangarli.

D'Cruz, P. & Rayner, C. (2015). The incidence of interpersonal workplace bullying in India's ITES-BPO sector. Indian Journal of Labour Economics, 57, 227-242.

Ambivalence: Employee responses to depersonalized bullying at work. Economic and Industrial Democracy, 36, 123–145. 2015. With Ernesto Noronha.

Navigating the extended reach: Target experiences of cyberbullying at work. Information and Organization, 23, 324-343. 2013 (With Ernesto Noronha)

Workplace bullying in the context of organizational change: The significance of pluralism. Industrial Relations Journal, Vol. 45, Issue 1, pp. 2-21, 2014. http://dx.doi.org/10.1111/irj.12039ale

The workplace bullying-organizational change interface: Emerging challenges for HRM. International Journal of Human Resource Management, published 8 Jan 2014 http://dx.doi.org/10.1080/09585192.2013.870314. With Ernesto Noronha and David Beale

From boom to where? The impact of crisis on work and employment in Indian BPO. Forthcoming in New Technology, Work and Employment. With Phil Taylor, Ernesto Noronha and Dora Scholarios

The interface between technology and customer cyberbullying: Evidence from India. 2014. Information and Organization, 24, 176-193. With Ernesto Noronha

Bullying in the Indian workplace: A study of the ITES-BPO sector. Economic and Industrial Democracy First published on August 29, 2012 as doi:10.1177/0143831X12452672. With Charlotte Rayner

Hope to despair: The experience of organizing Indian call centre employees. Indian Journal of Industrial Relations, 48, 471-486. 2013. With Ernesto Noronha

Breathers, releases, outlets and pauses: Employee resistance in the context of depersonalized bullying. The Qualitative Report 2013 Volume 18, Article 72, 1-24.

Cornered by conning: Agents' experiences of closure of a call centre. International Journal of Human Resource Management, 2012. With Ernesto Noronha http://dx.doi.org/10.1080/09585192.2012.651336The experience of work in India's domestic call centre industry. International Journal of Human Resource Management, 2011. With Phil Taylor, Ernesto Noronha and Dora Scholarios http://dx.doi.org/10.1080/09585192.2011.561216

Clarifying my world: Identity work in the context of workplace bullying. Forthcoming in 2012 in The Qualitative Report. With Ernesto Noronha

The limits to workplace friendship: Managerialist HRM and bystander behaviour in the context of workplace bullying. Employee Relations, 33, 269-288. 2011. With Ernesto Noronha

High commitment management practices re-examined: The case of Indian call centres. Forthcoming in 2011 in Economic and Industrial Democracy. With Ernesto Noronha (Early online edition published 19 May 2011 – doi: 10.1177/0143831X11401926)

The exit coping response to workplace bullying: The contribution of inclusivist and exclusivist HRM strategies, Employee Relations, (2010) 32(2): 102-120. With Ernesto Noronha

Identity disruptions and identity work: Understanding the impact of workplace bullying on targets. International Journal of Organizational Behaviour, 15, 36-52. 2010.

Indian Call Centres and Business Process Outsourcing: A Study in Union Formation. 2009. New Technology, Work and Employment. With Phil Taylor, Ernesto Noronha and Dora Scholarios

Engaging the professional: Organising call centre agents in India. 2009. Industrial Relations Journal. With Ernesto Noronha

Experiencing depersonalised bullying: a study of Indian call centre agents, Work Organisation, Labour and Globalisation, (2009) 3(1): 26-46. With Ernesto Noronha

Employee voice and collective formation in the Indian ITES-BPO industry. Economic and Political Weekly, May 31st 2008. With Philip Taylor, Ernesto Noronha, Dora Scholarios

Doing emotional labour: The experiences of Indian call centre agents. 2008. Global Business Review, 9, 1. With Ernesto Noronha

The dynamics of teleworking: Women medical transcriptionists in Bangalore, India. 2008. Gender, Technology and Development.With Ernesto Noronha

Depersonalized bullying at work: From evidence to conceptualization. 2015. Springer

Workplace bullying in India. 2012. Routledge

Employee identity in Indian call centres: The notion of professionalism. 2009. Sage/Response (with Ernesto Noronha)

Thinking creatively at work: A sourcebook. 2008. Sage/Response

Family care in HIV/AIDS: Exploring lived experience. 2004. Sage

In sickness and in health: The family experience of HIV/AIDS in India. 2003. Sage/Stree

Chief Co-editor with Ernesto Noronha of Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Springer, 2021.

Special Topics and Particular Occupations, Professions and Sectors, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 4. Co-editors – Ernesto Noronha, Loraleigh Keashly, Stacy Tye-Williams, 2021

Dignity and Inclusion at Work, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 3. Co-editors – Ernesto Noronha, Carlo Caponecchia, Jordi Escartin, Denise Salin, Michelle Tuckey, 2021.

Pathways of Job-related Negative Behaviours, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 2. Co-editors – Ernesto Noronha, Elfi Baillien, Bevan Catley, Karen Harlos, Annie Hogh, Eva Gemzoe Mikkelsen, 2021.

Concepts, Approaches and Methods, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 1. Co-editors – Ernesto Noronha, Guy Notelaers, Charlotte Rayner, 2021.

Asian perspectives on workplace bullying and harassment. 2021. Singapore: Springer. With Ernesto Noronha and Avina Mendonca

Indian perspectives on workplace bullying: A decade of insights. 2018. Springer. With Ernesto Noronha, Avina Mendonca and Nidhi Mishra

Critical perspectives on work and employment in globalizing India. 2017. Springer. With Ernesto Noronha

Noronha E., D’Cruz P. (2022) Social Upgrading, a Mixed Bag: The Indian IT/ITES Sector. In: Teipen C., Dünhaupt P., Herr H., Mehl F. (eds) Economic and Social Upgrading in Global Value Chains. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-87320-2_7.

Noronha, E., D’Cruz, P., Chakraborty, S., & Banday, M. U. L. (2022). Drawing one's lifeworld: A methodological technique for researching bullied child workers. In E Bell and S. Singh Sengupta (Eds), Empowering Methodologies in Organisational and Social Research (pp. 75-95). Routledge India.

Organization advantage: Experience of telework in India. In J. Messenger (Ed.) Telework in the 21st century. 2019. Edward Elgar. With Ernesto Noronha.

Trolling in the Cultural and Creative Industries. In Handbook of Research on Cyberbullying and Online Harassment in the Workplace (pp. 46-71). 2020. IGI Global. With A. Mendonca and E. Noronha.

D’Cruz, P., & Noronha, E. (2021). Workplace Bullying in the Context of Robotization: Contemplating the Future of the Field. In P. D’Cruz et al, (Eds). Concepts, Approaches and Methods, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, pp. 293-321.
Springer.

The interface between significant others and workplace bullying. 2021. With Priscila Pellegrini, Suzana Tolfo and Simone Azeredo. In P. D’Cruz et al (Eds), Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 2. Singapore: Springer.

Depersonalized bullying: An emergent concern in the contemporary workplace. 2021. With Adriana Berlingieri. In P. D’Cruz et al (Eds), Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 1. Singapore: Springer

Mapping ‘varieties of bullying’ The scope of the field. With Ernesto Noronha. 2021. In P. D’Cruz et al (Eds), Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 1. Singapore: Springer.

Farley, S., Coyne, I. J., & D'Cruz, P. (2021). Cyberbullying at work: Understanding the influence of technology. In P. D'Cruz et al (Eds), Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 1. Singapore: Springer

Bjorkelo, B., Thorsen, C., D'Cruz, P., & Mikkelsen, E.G. (2021). Whistleblowing and Bullying at Work: The Role of Leaders. In P. D'Cruz et al (Eds), Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 4. Singapore: Springer.

Mendonca A., & D'Cruz, P. (2021). Workplace Bullying, Emotional Abuse and Harassment in the Context of Dirty Work. In P. D'Cruz et al (Eds), Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 4. Singapore: Springer

Surviving workplace bullying, emotional abuse and harassment. In P. D'Cruz et al (Eds), Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 2. Singapore: Springer. With Kate van Heugten and Nidhi Mishra. 2021.

Noronha, E., & D’Cruz, P. (2021). Employment relations in India. In G. Bamber et al (Eds), International and Comparative Employment Relations: Global Crises and Institutional Responses (pp. 315-338). London:SAGE.

D’Cruz, P., Bisht, N. S., & Noronha, E. (2021). Theorizing the workplace bullying–workplace dignity link: Evidence from lesbians in Indian workplaces. In P. D’Cruz et al (Eds), Asian Perspectives on Workplace Bullying and Harassment (pp. 21-57). Singapore: Springer.

D’Cruz, P., Noronha, E., Mendonca, A., & Bhatt, R. (2021). Engaging with the East: Showcasing Workplace Bullying in Asia. In P. D’Cruz et al (Eds), Asian Perspectives on Workplace Bullying and Harassment (pp. 1-20). Singapore: Springer.

Leung, W. F., D'Cruz, P., & Noronha, E. (2021). Freelancing globally: Upworkers in China and India, neo-liberalisation and the new international putting-out system of labour (NIPL). In J. Haidar and M. Keune (Eds), Work and Labour Relations in Global Platform Capitalism. Cheltenham: Edward Elgar/ILERA-ILO.

Noronha, E., & D’Cruz, P. (2021). Key challenges for management policies and practices: The Indian experience. In N. Rogovsky and F. L. Cooke (Eds), Towards a human-centred agenda: Human resource management in the BRICS countries in the face of global challenges (pp. 81-105). Geneva: ILO.

Beauty service workers’ encounters with abusive customers: Furthering the concept of external bullying at work. In P. D’Cruz et al (Eds), Indian perspectives on workplace bullying: A decade of insights. Forthcoming. Singapore: Springer. With Avina Mendonca and Ernesto Noronha

Abuse faced by child labourers: Novel territory in workplace bullying. In P. D’Cruz et al (Eds), Indian perspectives on workplace bullying: A decade of insights. Forthcoming. Singapore: Springer. With Muneeb ul Lateef Banday, Saikat Chakraborty and Ernesto Noronha.

Indian freelancer’ experiences of bullying on online labour markets: Insights into digital workplaces in the informal economy. In P. D’Cruz et al (Eds), Indian perspectives on workplace bullying: A decade of insights. Forthcoming. Singapore: Springer. With Ernesto Noronha.

Forgiveness: A new dynamic in workplace bullying. In P. D’Cruz et al (Eds), Indian perspectives on workplace bullying: A decade of insights. Forthcoming. Singapore: Springer. With Nidhi Mishra, Parvinder Gupta and Ernesto Noronha

Varieties of workplace bullying in India: Towards a contextualized understanding. In P. D’Cruz et al (Eds), Indian perspectives on workplace bullying: A decade of insights. Forthcoming. Singapore: Springer. With Ernesto Noronha and Ananya Syal.

Mediation and Conciliation in Collective Labor Conflicts in India. With Ernesto Noronha. 2019. In M. Euwema et al. (eds.), Mediation in Collective Labor Conflicts, Industrial Relations & Conflict Management, https://doi.org/10.1007/978-3-319-92531-8_18. Springer.

Indian platform workers: Prospects and problems. With Ernesto Noronha. 2019. In K.R. Shyam Sundar (Ed), Globalization, Labour Markets, Institutionalization, Processes and Policies. Palgrave

D'Cruz, P. (2017). Workplace cyberbullying: Insights into an emergent phenomenon. In Kendra Briken et al, 'The new digital workplace. How new technologies revolutionise work'. Palgrave. With Ernesto Noronha

D'Cruz, P. (2017). The world of work in contemporary India: The relevance of a critical lens. In E. Noronha and P. D'Cruz (Eds), Critical perspectives on work and employment in contemporary India. Springer. With Ernesto Noronha

D'Cruz, P. (2017). Partially empowering but not decent? The contradictions of online labour markets. In E. Noronha and P. D'Cruz (Eds), Critical perspectives on work and employment in contemporary India. Springer.

D'Cruz, P. (2017). New identities require new strategies: Union formation in the Indian IT/ITES sector. In Sobin George and Shalini Sinha (eds). Redefined labour spaces. New Delhi: Routledge

Transnational Class Formation: A View From Below. In Jeb Sprague (Ed). Globalization and Transnational Capitalism in Asia and Oceania. Routledge. 2016. With Bob Russell and Ernesto Noronha.

India: A paradoxical context for workplace bullying. In Maryam Omari and Megan Paull (Eds.) Workplace bullying, abuse and incivility: Methodological and cultural perspectives. Oxford: Routledge. 2016

D'Cruz, P. (2016). Cyberbullying: An emergent phenomenon in contemporary workplaces. In Juliet Webster and Keith Randle (Eds.) Virtual workers and global labour markets. London: Palgrave Macmillan

Creating Space: The Role of the State in the Indian IT- Related Offshoring Sector. In J. Flecker (Ed.), Space, Place and Global Digital Work. Palgrave, 2016. With Ernesto Noronha.

Deciphering the discourse of ‘the professional': Consequences for union formation in the Indian IT/ITES sector. In K.R.Shyam Sundar (Ed.). Dynamics of globalization and industrial relations in India. New Delhi: Daanish. 2016. With Ernesto Noronha

Interpersonal and depersonalized bullying at work in India. In K.R.Shyam Sundar (Ed.). Dynamics of globalization and industrial relations in India. New Delhi: Daanish. 2016

Organizational governance: A promising solution for varieties of workplace bullying.Forthcoming, 2016. Research on Emotions in Organizations. With Ernesto Noronha

Noronha, E., & D'Cruz, P. (2016). Still a distance to go: Social upgrading in the Indian ITO-BPO-KPO sector. In Dev Nathan, Sandip Sarkar and Meenu Tewari (Eds), Labour Conditions in Asian Value Chains, Vertical and Horizontal Relations. Cambridge University Press.

Employee Dilemmas in the Indian ITES-BPO Industry in Remote Work and Global Sourcing edited by Jon Messenger and NajatiGhosheh. 2010. UK: Palgrave MacMillan& Geneva: ILO. With Ernesto Noronha

Latent and manifest conflicts in Indian call centes in Containing workplace conflicts edited by P. Sinha and S. Srivastava. 2012. New Delhi: Bookline. With Ernesto Noronha

Customer cyberbullying: The experiences of India's international-facing call centre agents. In Sahadev, Sunil, Purani, Keyoor, Malhotra, Neeru (Eds.) Boundary spanning elements and the marketing function in organizations. London: Springer. 2015. With Ernesto Noronha

Redefining professional: The case of India's call centre agentsin Handbook of Research on Knowledge Intensive Organisations edited by Jemielniak et al.,. 2009. Hershey, PA : IGI Global.With Ernesto Noronha.

Domestic Labour – The Experience of Work in India's Other Call Centre Industry in ‘Work and life in the global economy: a gendered analysis of service work', edited by Debra Howcroft and Helen Richardson. 2010. UK: Palgrave MacMillan. With Phil Taylor, Premilla D'Cruz and Dora Scholarios

Union Formation in the Indian Call Centre/BPO industry in Mohan Thite and Bob Russell (Editors) 'Managing Human Resources in Indian Call Centres'. 2009. New Delhi: Sage. With Philip Taylor, Ernesto Noronha and Dora Scholarios

"Emotional Abuse on Olms: Evidence from Indian Freelancers," Oral Presentation at ISA Congress, 15-21 July 2018, Toronto.

The Indian IT industry: A GPN perspective. With Ernesto Noronha, 2019. GLU conference, 27-29 March 2019. Berlin.

At the far ends of GPNs: Child labour in hybrid cottonseed production in Western India. With Muneeb Ul Lateef Banday, Saikat Chakraborty and Ernesto Noronha, ILPC conference, 24-26 April 2019, Vienna.

‘Understanding workers' resistance: Experience of brick kiln workers in Ahmedabad’. With Ernesto Noronha. IVSA conference, 20-22 June 2019, Saratoga Springs, NY, USA.

Tensions of globalisation: Working of Indian IT firms in the Netherlands. With Ernesto Noronha. ILO-RDW conference, 8-10July 2019, Geneva

Chakraborty S., Noronha, E., D'Cruz, P, & Gupta, P. (2021, August 25-27). Redefining dignity: Indian security guards’ unionized response to precarity [Paper presentation]. British Sociological Association (BSA) Work, Employment and Society Conference, held virtually.

Chakraborty S., Noronha, E., D'Cruz, P, & Gupta, P. (2021, July 29- August 4). Contracting out to manage: Evidence from security service suppliers and clients in India [Paper presentation]. 81st Annual Meeting of the Academy of Management (AOM), held virtually.

Chakraborty S., Noronha, E., D'Cruz, P, & Gupta, P. (2021, June 21-24). Dignity implications of client-supplier relationship: A study of Indian security guards and their employers [Paper presentation]. 19th International Labour and Employment Relations Association (ILERA) World Congress, held virtually.

Banday, M. U. L., Noronha, E., & D’Cruz, P. Unionizing as ‘truth telling’: A Foucauldian analysis of unionism in the Indian IT sector. BSA Work, Employment and Society Conference 2021 (Online).

Banday, M. U. L., Noronha, E., & D’Cruz, P. Enterprise discourse and conditional inclusion: Negotiating age and gender in the Indian IT industry. 37th EGOS Colloquium 2021 (Online).

Banday, M. U. L., Noronha, E., & D’Cruz, P. Being ‘young’: Learning and slogging practices among Indian IT sector workers. 39th International Labour Process Conference (ILPC) 2021 (Online).

Workplace bullying targets’ experiences of well-being in the platform economy: The relevance of hedonia and eudaimonia. With Garima Khemani, Parvinder Gupta and Ernesto Noronha. Oral presentation at the 12th IAWBH Conference Virtual/Online, 12-14 April 2021.

The interface between workplace bullying and dirty work: A new research agenda. With Avina Mendonca. Oral presentation at the 12th IAWBH Conference Virtual/Online, 12-14 April 2021.

Caste: An internationally significant social category triggering workplace bullying. With Ernesto Noronha, Avina Mendonca and Garima Khemani. Oral presentation at the 12th IAWBH Conference Virtual/Online, 12-14 April 2021.

How Servant Leadership Averts Workplace Bullying: A Moderated-Mediation Examination. With Saima Ahmad, Talat Islam and Ernesto Noronha. Oral presentation at AOM 2021 Virtual Meeting, 30 July-3 August 2021.

Twenty-five years of workplace bullying research: Where do we go from here? Annual Employment Relations Lecture, University of Western Australia, 23rd September 2019, Perth, Australia

What qualitative research brings to the field of workplace bullying: Substantive insights and methodological considerations. Symposium organizer with Ernesto Noronha at the 12th IAWBH Conference Virtual/Online, 12-14 April 2021 (Dubai, UAE).

Back to the drawing board: Revisiting the bases of the field of workplace bullying. Keynote address at the 12th IAWBH Conference Virtual/Online, 12-14 April 2021 (Dubai, UAE).

In search of human-centered business: The India experience. With Ernesto Noronha. Special session on Making and Breaking Boundaries in Work and Employment Relations. ILERA Congress, online, 21–24 June 2021 (Lund, Sweden).

Negotiating Dirtiness through Identity Work: Experiences of Cleaners in India. With Avina Mendonca and Ernesto Noronha. Presentation during Symposium titled Caste Work in Management Studies: How are Historical Stigma and Inequality Reproduced? AOM 2021 Virtual Meeting, 30 July-3 August 2021.

Identity and control. Presentation during PDW titled Contesting Social Responsibilities: The Manager versus 'the Rest of the World'? AOM 2021 Virtual Meeting, 30 July-3 August 2021.

IAWBH PhD Workshop. Facilitator. 24 November 2021, Virtual.

Abuse of Child Workers in Bt Cottonseed Global Production Networks: A Study From India. With Ernesto Noronha, Saikat Chakraborty and Muneeb Ul Lateef Banday. Modern Slavery Symposium. 16 September 2019, University of Western Australia, Perth, Australia

Understanding workplace cyberbullying: A review of what we know so far. 11th International conference on workplace bullying and harassment, 5-8 June 2018, Bordeaux, France. With Sam Farley and Iain Coyne.

Children's portrayal of employers' power on Bt cotton farms in India. IVSA, 25-28 June 2018. Evry, France. With Ernesto Noronha, Muneeb ul Lateef Banday and Saikat Chakraborty.

“When East meets West: Experience of Indians working in the Netherlands” Oral presentation, ILERA conference, 23-27 July 2018, Seoul. With Ernesto Noronha.

Overcoming Multiple Marginalizations: The Role of the Prestigious Aspects of Beauty Service Work. Oral presentation, ILERA conference, 23-27 July 2018, Seoul. With Avina Mendonca and Ernesto Noronha.

Making the best of the deal: Security guards in India navigating their precariousness. Oral presentation, ILERA conference, 23-27 July 2018, Seoul. With Ernesto Noronha and Saikat Chakraborty.

The individual, group and organizational dimensions of depersonalized bullying at work: Etiologies, outcomes and processual dynamics. Presentation at the symposium on Exploring the group dynamics involved in bullying at work. 11th International conference on workplace bullying and harassment, 5-8 June 2018, Bordeaux, France.

Informal waste workers in India: Towards sustainable livelihoods and sustainable development. International Visual Sociology Association conference, 22nd to 24th June 2016 at Lillehammer, Norway. With Ernesto Noronha and David Beale.

Globalising commodification: Outsourcing legal work to Indi. 3rd International Sociological Association (ISA) Forum of Sociology conference, 10th to 14th July 2016, Vienna, Austria. With Ernesto Noronha.

Legislation as problem-focused coping in workplace bullying: Indo-Dutch perspectives' EAWOP conference, 17-20 May 2017, Dublin, Ireland.

Noronha, E., & D'Cruz, P. Decent work deficits in online labour markets: negating freelancers' perceived empowerment. Regulating Decent Work, July 2017, Geneva.

Mendonca, A., D'Cruz, P., Noronha, E. Customer abuse in beauty service work. Seminar on Indian Perspectives on Workplace Bullying and Mobbing. 13 June 2017. IIM Ahmedabad.

Mishra, N., D'Cruz, P., Noronha, E. Resistance in depersonalized bullying. Seminar on Indian Perspectives on Workplace Bullying and Mobbing. 13 June 2017. IIM Ahmedabad.

Prevention of and Interventions in Workplace Bullying: A Global Study of Human Resource Professionals' Reflections on Best Practices. Preferred Measures. Paper accepted for oral presentation at the 10th International Conference on Workplace Bullying and Harassment, Auckland, New Zealand, 19-22 April 2016. With Denise Salin and Renee Cowan.

To help or not to help: Bystander behaviour in workplace bullying. Paper accepted for oral presentation at the 10th International Conference on Workplace Bullying and Harassment, Auckland, New Zealand, 19-22 April 2016. With Megan Paull, Maryam Omari and Burcu Guneri-Cangarli.

Agency and mastery in workplace cyberbullying: Insights from internal and external targets. Paper accepted for oral presentation at the 10th International Conference on Workplace Bullying and Harassment, Auckland, New Zealand, 19-22 April 2016. With Ernesto Noronha.

Bullying in the context of whistleblowing at work in India: The relevance of a sociocultural framework. Paper accepted for oral presentation at the 10th International Conference on Workplace Bullying and Harassment, Auckland, New Zealand, 19-22 April 2016. With Brita Bjorkelo.

Conducting research on workplace bullying: Challenges, dilemmas and some good advice from a senior researcher. Keynote at 4th IAWBH PhD seminar, 19 April 2016, Auckland, New Zealand.

‘Crowdsourced paid work to India: Exploring an emergent form of virtual offshoring', Round-table titled ‘Class, gender and power dynamics in global virtual work', 66th International Communication Association (ICA) Conference to be held 9-13 June 2016 at Fukuoka, Japan. With Ernesto Noronha

The effectiveness of legislation in the context of workplace bullying: Key informants' views of the Dutch Working Conditions Act. Geographies of Globalization, Amsterdam Institute of Social Science Research, University of Amsterdam, 22 November 2016.

Publishing in top international journals. Pan-IIM World Conference pre-conference workshop. 12 December 2016, IIM Ahmedabad (with Ernesto Noronha).

Dilemmas of Indian lawyers in the global value chain: The case of legal process outsourcing. Paper presented at the 4th RDW ILO conference, 8-10 July 2015, Geneva, Switzerland. With Ernesto Noronha.

New identities require new strategies: Union formation in the Indian IT/ITES industry. Paper presented at the 4th RDW ILO conference, 8-10 July 2015, Geneva, Switzerland. With Ernesto Noronha.

Perceptions of workplace bullying: Views from India. Paper presented at the symposium on Human resource professionals' perceptions of workplace bullying from around the globe: Culture matters. Academy of Management Conference, 7-11 August 2015, Vancouver.

Re-igniting collective bargaining in the Indian public sector: The case of non-standard workers. Paper presented at the 17th ILERA conference, 7-11 September 2015, Cape Town, South Africa. With Ernesto Noronha.

Bullying at work: Perspectives from India. Department of Psychology, Goethe University of Frankfurt, 20 May 2014

Working Conditions, Identity and Trade Unionism: The case of India. Lecture at the Marie Jahoda Summer School, Institute for Sociology, University of Vienna, 6 July 2015. With Ernesto Noronha

Perceptions of workplace bullying: Views from India. Presentation at the Symposium on Human Resource Professionals' Perceptions Of Workplace Bullying From Around The Globe: Culture Matters, Academy of Management, 7-12 August 2015, Vancouver.

The workplace bullying-organizational change interface: Emerging challenges for human resource management. 12th IHRM conference, 12-14 December 2012, Gurgaon. With Ernesto Noronha and David Beale

The mismanagement of layoffs. European Congress on Work and Organizational Psychology, 22nd to 25th May 2013, Muenster, Germany

Routine resistance: Limits to reclaiming power in the context of depersonalised bullying. Academy of Management Conference, 9-13 August 2013, Lake Buena Vista, Florida. With Ernesto Noronha

Fair game: The influence of cultural norms in creating sanctioned targets in the workplace. Paper to be presented at the 9th International Conference on Workplace Bullying and Harassment, Milan, Italy, 17-20 June 2014. With Maryam Omari, Megan Paull and Burcu Guneri-Cangarli.

Doing case studies. Doctoral Colloquium, IIMA, 7th January 2013.

Negotiating the field: Pointers for behavioural research. Seminar for research students at Edith Cowan University, 11th June 2013

Addressing interpersonal and depersonalised bullying at work. Industry Interaction Seminar at Edith Cowan University, 13th June 2013

Workplace bullying; Insights from India. Open Lecture at Edith Cowan University, 14th June 2013

Facilitator, Professional Development Workshop on Workplace Bullying, Academy of Management, 9 August 2013, Lake Buena Vista, Florida, USA

Workplace bullying and organizational change: The case of layoff procedures. 8th International Association on Workplace Bullying and Harassment (IAWBH) Conference, Copenhagen, 12-15 June 2012. With Ernesto Noronha

Workplace relationships and managerial ideology as determinants of bystander behaviour. 8th International Association on Workplace Bullying and Harassment (IAWBH) Conference, Copenhagen, 12-15 June 2012. With Ernesto Noronha

"Work organisation and employee experiences in the Indian offshoring industry" by Ernesto Noronha and Premilla D'Cruz. Conference on New Spatialities and Labour conference, IGIDR, July 7-8, 2012

Collectivisation endeavours in India's ITES-BPO sector" by Ernesto Noronha and Premilla D'Cruz. Conference on Globalization and Employment Relations in India, Mumbai, July 9-10, 2012

Industrial relations in globalising India: Mapping the paradoxes. Keynote at the Work, Employment and Society 2010 at Brighton, UK, 7th-9thSeptember. With Ernesto Noronha

The global re-organizing of work and its implications for collective voice: Insights from India's ITES-BPO sector. Keynote at 26th AIRAANZ conference, 8th-10th February 2012, Gold Coast, Australia

Exploring layoff procedures through the lens of workplace bullying, Bergen Bullying Research Group, 4th June 2012.

Researching bystanders and organizational influences. Pre-conference SIG meeting, 12 June 2012, Copenhagen

The dialectics of professionalism: Lawyers in India??s legal process outsourcing industry. 29th ILPC conference, 5th to 7th April 2011, Leeds, UK. With Ernesto Noronha

Socio-cultural influences on workplace bullying: A quantitative study from India. EAWOP 2011 Conference, Maastricht, The Netherlands, from 25-28 May 2011. With Charlotte Rayner

Emerging issues in the Indian call centre industry. ILR School, Cornell University, 29thApril 2010. With Ernesto Noronha

The phenomenology of care receiving in HIV/AIDS. CIRA, Yale University, 24th May 2004

Professional identity and socioideological control of Indian call centre agents, Portsmouth Business School, 25thMay 2010. With Ernesto Noronha

Faculty & Research

Premilla D'Cruz

Premilla D'Cruz

Biography

Area

Contact

Education

Teaching

Research Area

Academic Experience

Professional Experience

Funded Research Projects

Working conditions factsheets. ILO Geneva. With Ernesto Noronha

‘Human-centered workplaces and India’: Global megatrends in business. ILO Geneva. With Nikolai Rogovsky, Fang Lee Cooke and Ernesto Noronha

Telework and ICT-Mobile work in India. ILO Geneva. With Ernesto Noronha

Non-standard work in the Indian public sector (With Dr. Ernesto Noronha, IIM Ahmedabad). Sponsor: ILO, Geneva

The impact of the 2008-2009 financial crisis on the Indian ITES-BPO industry (With Dr. Ernesto Noronha, IIM Ahmedabad, and Prof. Philip Taylor and Dr. Dora Scholarios, Strathclyde Business School). Sponsor: IIM Ahmedabad and Strathclyde Business School

Global outsourcing and remote work: India country study (With Dr. Ernesto Noronha, IIM Ahmedabad). Sponsor: ILO, Geneva

Employee voice and collective formation in the Indian call centre and BPO industry (With Dr. Ernesto Noronha, IIM Ahmedabad, and Prof. Philip Taylor and Dr. Dora Scholarios, Strathclyde Business School). Sponsor: IIM Ahmedabad and Strathclyde Business School

Work experiences of ITES/BPO employees (With Dr. Ernesto Noronha). Sponsor: Indo-Dutch Programme on Alternate Development

Journals

Place Matters:(Dis) embeddedness and Child Labourers’ Experiences of Depersonalized Bullying in Indian Bt Cottonseed Global Production Networks. Journal of Business Ethics, 1-23. 2021. With E. Noronha, M.U.L. Banday, and S. Chakraborty. Doi: 10.1007/s10551-020-04676-1

D’Cruz, P., Noronha, E., & Katiyar, S. (2021). Meaningfulness and Impact of Academic Research: Bringing the Global South to the Forefront. Business & Society, doi: 00076503211059761.

The changing role of the nation-state and work-related regulation: Workplace bullying legislation in the Netherlands. 2019. Economic and Labour Relations Review. With Roelie Mulder, Ernesto Noronha, NIels Beerepoot and Slawek Magala

Bystander behaviour in workplace bullying: Apathy versus inaction. 2020. Asia Pacific Journal of Human Resources. With Megan Paull, Maryam Omari and Burcu Guneri-Cangarli

Prevention of and Interventions in Workplace Bullying: A Global Study of Human Resource Professionals' Reflections on Preferred Measures. 2020. International Journal of Human Resource Management. With Denise Salin, Renee Cowan, et al.

Doing dignity work: Indian security guards' interface with precarity. 2020. Journal of Business Ethics https://doi.org/10.1007/s10551-018-3996-x. With Ernesto Noronha and Saikat Chakraborty.3

Navigating embeddedness: Experiences of Indian IT suppliers and employees in the Netherlands. 2020. Journal of Business Ethics. With Ernesto Noronha and Muneeb Ul Lateef Banday. https://doi.org/10.1007/s10551-018-4071-3

Workplace Bullying Across the Globe: A Cross-Cultural Comparison of Human Resource Professionals' Definitions and Perceptions of Negative Acts. 2019. Personnel Review. With Denise Salin, Renee Cowan, et al.

D'Cruz, P., Noronha, E., & Lutgen-Sandvik, P. (2018). Power, subjectivity and context in workplace bullying, emotional abuse and harassment: insights from postpositivism. Qualitative Research in Organizations and Management: An International Journal, 13(1), 2-9.

D'Cruz, P., & Noronha, E. (2018). Target experiences of workplace bullying on online labour markets: Uncovering the nuances of resilience. Employee Relations, 40(1), 139-154.

D'Cruz, P., & Noronha, E. (2018). Abuse on online labour markets: targets' coping, power and control. Qualitative Research in Organizations and Management: An International Journal, 13(1), 53-78.

Critical Perspectives in Work and Organizational Psychology. Applied Psychology: An International Review. Forthcoming. With Ruth Abrams, Matthijs Bal, Severin Hornung, Gazi Islam, Matthew McDonald, Zoe Sanderson and Maria José Tonelli.

Contesting Social Responsibilities of Business: Experiences in Context. Human Relations. Forthcoming. With Nolywe Delannon, Arno Kourula, Lauren McCarthy, Jeremy Moon and Laura Spence.

Globalisation of commodification: The impact of legal process outsourcing (LPO) on Indian lawyers. 2016. Journal of Contemporary Asia. With Ernesto Noronha and Sarosh Kuruvilla. http://www.tandfonline.com/doi/full/10.1080/00472336.2016.1157885

Sociocultural dynamics in whistleblowing: Insights from India. Forthcoming, 2016. Asia-Pacific Journal of Business Administration. With Brita Bjorkelo.

Target experiences of workplace bullying: Insights from Australia, India and Turkey. 2016. With Megan Paull, Maryam Omari and Burcu Guneri-Cangarli.

D'Cruz, P. & Rayner, C. (2015). The incidence of interpersonal workplace bullying in India's ITES-BPO sector. Indian Journal of Labour Economics, 57, 227-242.

Ambivalence: Employee responses to depersonalized bullying at work. Economic and Industrial Democracy, 36, 123–145. 2015. With Ernesto Noronha.

Navigating the extended reach: Target experiences of cyberbullying at work. Information and Organization, 23, 324-343. 2013 (With Ernesto Noronha)

Workplace bullying in the context of organizational change: The significance of pluralism. Industrial Relations Journal, Vol. 45, Issue 1, pp. 2-21, 2014. http://dx.doi.org/10.1111/irj.12039ale

The workplace bullying-organizational change interface: Emerging challenges for HRM. International Journal of Human Resource Management, published 8 Jan 2014 http://dx.doi.org/10.1080/09585192.2013.870314. With Ernesto Noronha and David Beale

From boom to where? The impact of crisis on work and employment in Indian BPO. Forthcoming in New Technology, Work and Employment. With Phil Taylor, Ernesto Noronha and Dora Scholarios

The interface between technology and customer cyberbullying: Evidence from India. 2014. Information and Organization, 24, 176-193. With Ernesto Noronha

Bullying in the Indian workplace: A study of the ITES-BPO sector. Economic and Industrial Democracy First published on August 29, 2012 as doi:10.1177/0143831X12452672. With Charlotte Rayner

Hope to despair: The experience of organizing Indian call centre employees. Indian Journal of Industrial Relations, 48, 471-486. 2013. With Ernesto Noronha

Breathers, releases, outlets and pauses: Employee resistance in the context of depersonalized bullying. The Qualitative Report 2013 Volume 18, Article 72, 1-24.

Clarifying my world: Identity work in the context of workplace bullying. Forthcoming in 2012 in The Qualitative Report. With Ernesto Noronha

The limits to workplace friendship: Managerialist HRM and bystander behaviour in the context of workplace bullying. Employee Relations, 33, 269-288. 2011. With Ernesto Noronha

High commitment management practices re-examined: The case of Indian call centres. Forthcoming in 2011 in Economic and Industrial Democracy. With Ernesto Noronha (Early online edition published 19 May 2011 – doi: 10.1177/0143831X11401926)

The exit coping response to workplace bullying: The contribution of inclusivist and exclusivist HRM strategies, Employee Relations, (2010) 32(2): 102-120. With Ernesto Noronha

Identity disruptions and identity work: Understanding the impact of workplace bullying on targets. International Journal of Organizational Behaviour, 15, 36-52. 2010.

Indian Call Centres and Business Process Outsourcing: A Study in Union Formation. 2009. New Technology, Work and Employment. With Phil Taylor, Ernesto Noronha and Dora Scholarios

Engaging the professional: Organising call centre agents in India. 2009. Industrial Relations Journal. With Ernesto Noronha

Experiencing depersonalised bullying: a study of Indian call centre agents, Work Organisation, Labour and Globalisation, (2009) 3(1): 26-46. With Ernesto Noronha

Employee voice and collective formation in the Indian ITES-BPO industry. Economic and Political Weekly, May 31st 2008. With Philip Taylor, Ernesto Noronha, Dora Scholarios

Doing emotional labour: The experiences of Indian call centre agents. 2008. Global Business Review, 9, 1. With Ernesto Noronha

The dynamics of teleworking: Women medical transcriptionists in Bangalore, India. 2008. Gender, Technology and Development.With Ernesto Noronha

Books

Depersonalized bullying at work: From evidence to conceptualization. 2015. Springer

Workplace bullying in India. 2012. Routledge

Employee identity in Indian call centres: The notion of professionalism. 2009. Sage/Response (with Ernesto Noronha)

Thinking creatively at work: A sourcebook. 2008. Sage/Response

Family care in HIV/AIDS: Exploring lived experience. 2004. Sage

In sickness and in health: The family experience of HIV/AIDS in India. 2003. Sage/Stree

Edited Books

Chief Co-editor with Ernesto Noronha of Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Springer, 2021.

Special Topics and Particular Occupations, Professions and Sectors, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 4. Co-editors – Ernesto Noronha, Loraleigh Keashly, Stacy Tye-Williams, 2021

Dignity and Inclusion at Work, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 3. Co-editors – Ernesto Noronha, Carlo Caponecchia, Jordi Escartin, Denise Salin, Michelle Tuckey, 2021.

Pathways of Job-related Negative Behaviours, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 2. Co-editors – Ernesto Noronha, Elfi Baillien, Bevan Catley, Karen Harlos, Annie Hogh, Eva Gemzoe Mikkelsen, 2021.

Concepts, Approaches and Methods, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 1. Co-editors – Ernesto Noronha, Guy Notelaers, Charlotte Rayner, 2021.

Asian perspectives on workplace bullying and harassment. 2021. Singapore: Springer. With Ernesto Noronha and Avina Mendonca

Indian perspectives on workplace bullying: A decade of insights. 2018. Springer. With Ernesto Noronha, Avina Mendonca and Nidhi Mishra

Critical perspectives on work and employment in globalizing India. 2017. Springer. With Ernesto Noronha

Chapters

Noronha E., D’Cruz P. (2022) Social Upgrading, a Mixed Bag: The Indian IT/ITES Sector. In: Teipen C., Dünhaupt P., Herr H., Mehl F. (eds) Economic and Social Upgrading in Global Value Chains. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-87320-2_7.

Noronha, E., D’Cruz, P., Chakraborty, S., & Banday, M. U. L. (2022). Drawing one's lifeworld: A methodological technique for researching bullied child workers. In E Bell and S. Singh Sengupta (Eds), Empowering Methodologies in Organisational and Social Research (pp. 75-95). Routledge India.

Organization advantage: Experience of telework in India. In J. Messenger (Ed.) Telework in the 21st century. 2019. Edward Elgar. With Ernesto Noronha.

Trolling in the Cultural and Creative Industries. In Handbook of Research on Cyberbullying and Online Harassment in the Workplace (pp. 46-71). 2020. IGI Global. With A. Mendonca and E. Noronha.

D’Cruz, P., & Noronha, E. (2021). Workplace Bullying in the Context of Robotization: Contemplating the Future of the Field. In P. D’Cruz et al, (Eds). Concepts, Approaches and Methods, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, pp. 293-321. Springer.

D’Cruz, P., & Noronha, E. (2021). Workplace Bullying in the Context of Robotization: Contemplating the Future of the Field. In P. D’Cruz et al, (Eds). Concepts, Approaches and Methods, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, pp. 293-321.
Springer.